Terms of Service

Last Updated: March 18, 2026

1. About Us

SARL WESHOP (SIRET: 81178562500039), operating under the brand "Nextik", provides a digital platform connecting consumers with hospitality and retail businesses for reservations, online ordering, loyalty programs, and related services.

Email: contact@nextik.fr
Phone: +33 1 48 46 12 88

2. Acceptance of Terms

By creating an account, making a reservation, placing an order, or using any of our services, you agree to these Terms of Service and our Privacy Policy.

3. Services

Our platform provides the following services to end users ("Customers"):

• Restaurant Reservations: Book tables at participating restaurants, including via Google Reserve. Reservations are subject to availability and the restaurant's policies.
• Loyalty Programs: Earn and redeem points, store balance, collect coupons, and participate in campaigns offered by merchants.
• Online Ordering: Place food orders for pickup or delivery through participating merchants.
• Digital Wallet: Store loyalty cards in Apple Wallet or Google Pay for convenient access.

4. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your credentials.
• You must be at least 16 years old to create an account.
• One account per person per merchant. Duplicate accounts may be merged or closed.

5. Reservations

5.1 Booking

When you make a reservation, you enter into a direct agreement with the restaurant. We act as a technology intermediary facilitating the booking.

5.2 Cancellation

• You may cancel a reservation through your account on our platform.
• Cancellation policies are set by each restaurant and may include time-based restrictions (e.g., free cancellation up to X hours before the reservation).
• Late cancellations or no-shows may result in penalties as determined by the restaurant, including forfeiture of any deposit paid.

5.3 Deposits

Some restaurants require a deposit to confirm a reservation. Deposits are processed by the restaurant's payment provider and are subject to the restaurant's refund policy.

6. Loyalty Programs

• Loyalty programs (points, balance, coupons) are managed by each merchant independently.
• Points and rewards have no cash value and cannot be transferred between merchants unless part of an alliance program.
• Merchants may modify their loyalty program terms. Material changes will be communicated in advance.
• Fraudulent activity (e.g., fake transactions to earn points) may result in account suspension.

7. Online Orders

• Orders are fulfilled by the merchant, not by us. Product quality, food safety, and delivery are the merchant's responsibility.
• Prices displayed include applicable taxes unless stated otherwise.
• Order cancellation policies vary by merchant and delivery platform.

8. Payments

• Payments are processed by third-party payment providers (Yavin, Stripe). We do not store your full payment card details.
• All amounts are in Euros (€) unless otherwise stated.
• Refunds for cancelled reservations or orders are processed according to the merchant's refund policy.

9. Intellectual Property

The Nextik platform, including its design, code, and content, is owned by SARL WESHOP. Merchant logos, branding, and product images are the property of their respective owners.

10. Limitation of Liability

• We provide the platform "as is" and do not guarantee uninterrupted or error-free service.
• We are not liable for the quality of food, service, or experience provided by merchants.
• Our total liability shall not exceed the amount paid by you for the specific transaction in question.
• We are not liable for losses caused by events beyond our reasonable control (force majeure).

11. Termination

• You may close your account at any time by contacting us at contact@nextik.fr.
• We may suspend or terminate accounts that violate these terms or engage in fraudulent activity.
• Upon termination, unused points and balance may be forfeited as per the merchant's loyalty program rules.

12. Governing Law

These Terms are governed by the laws of France. Any disputes shall be submitted to the competent courts.

As a consumer in the EU, you may also use the EU Online Dispute Resolution platform.

13. Changes

We reserve the right to modify these Terms. Material changes will be notified via email or in-app notification at least 30 days before taking effect.

14. Contact

SARL WESHOP
SIRET: 81178562500039
Email: contact@nextik.fr
Phone: +33 1 48 46 12 88